COMMON QUESTIONS

Do I need to be registered to make purchases?

No, but it is advisable to do so in order to access your account and be able to see all your information.

Is the telephone number mandatory?

Yes, as our couriers require it to have a contact in case of problems during delivery. This number will only be used when absolutely necessary and will never be used by us and our logistics partners for promotional activities.

I have to make a gift is it possible?

Sure! We do not offer the gift box, as our. packs are already suitable for a gift, but we can write you a greeting card for free, just use the appropriate box during the checkout.

It is important to fill in the two addresses correctly, the shipping address and therefore the name of who will receive the gift and the personal address where you will receive the purchase documents.

WE RECOMMEND PAYING A LOT OF ATTENTION TO FILLING IN ADDRESSES.

Be sure the recipient of the gift will not receive any receipt with the price you paid, this will only be sent to you by email to your address. personal address.

Where do you ship?

We currently ship to the following countries:

ITALY, SAN MARINO, AUSTRIA, BELGIUM, FRANCE, GERMANY, LUXEMBOURG, HOLLAND, PORTUGAL, SPAIN.

I have received non-compliant or damaged goods, what can I do?

We put our utmost effort into the preparation of the orders and their packaging, however something can go wrong.

In this case, please contact us using our contact us form (COMPLAINTS section) explaining the problem and attaching explanatory photos.

We will get back to you as soon as possible and try to solve the problem together.